Why am I getting a "Sorry, the live stream is offline" message?

Are you trying to stream but all you can see is the message "Sorry, the live stream is offline" on preview?

Unfortunately there is no one answer to what this could be, but here are a list of likely suspects that could be the cause:

  1. Encoder

    First thing to check is your encoder. 

    ‘Streaming to primary’ - If you can see this or similar message it means your encoder is streaming and the problem is elsewhere. If not, you might re-download the XML file and start the stream again.

    If you are using the TriCaster encoder, make sure the stream name has a %i in it. So for example: dclive_1_150@XXXXXX becomes dclive_1_%i@XXXXXX

    If you are using a Teradek encoder, please make sure the firmware is updated.

  1. Encoder settings

    Please verify your encoder settings:

               •  Video: H.264

               •  Audio: AAC/Mp3

               •  Profile: Baseline

               •  Check the stream URL and name (Note: some of the encoders need the stream to be renamed:

  1. Bandwidth

    Please verify if you’re not out of the bandwidth (Go to your account and click PURCHASE and check your Remaining bandwidth)

  1. Status

    Check if your channel is set to ON (found under DESCRIPTION)

  1. Bitrates

    Are you streaming in very high quality? You might check your upload speed first. Note that you need fast and stable connection which can handle high quality streaming. We recommend streaming at roughly half of your connection speed (Test here: http://testmy.net/upload)

    In any case, try to lower the bitrates to test if this was the cause.

  1. Publishing point

    Please choose the publishing point according to your location. If you’re choosing Custom IP, it might take up to 2 hours to reflect the changes. Note that this would only be the solution if you are intermediately getting an offline message. This will improve performance, but if the stream is consistently off it will not resolve this.

  1. Ports

    To be able to stream CMGlvie™ needs ports 80, 443 or 1935 to be opened. Please check your Firewall.

  1. Browser

    Please verify if Flash and cookies are enabled on your browser. You can quickly test this here. Also try to clean the cache.

 

If none of these help try the following:

 •  Re-download the XML file

 •  Try to stream with backup link: Change p to b in your stream url: rtmp://b.epxxxx.i.akamaientrypoint.net/EntryPoint

 •  Create a new stream (if this works, please contact our support team so we can investigate the original channel)

 •  Go to our chat for further help

Was this answer helpful?

 Print this Article

Also Read

What is the viewer limit on regular accounts?

There is no viewer limit on regular accounts. We have done broadcasts to hundreds of thousands of...

Where can people view my videos and live streams?

You have five options, all of which can be used to view your content on both desktops and mobile...

Flash and HTML5 Video browser combatibility chart

Below is a readout of your current browser and to detect if you can support Flash video. To...

How long does it take to get familiar with DaCast and start streaming?

For most people, it will take around 15-30 minutes for someone to sign up and begin streaming....

What is bit rate?

This is used to either track the speed of transfer over the internet, and how much bandwidth it...

Powered by WHMCompleteSolution